Demo the Console.
Explore the real console workflow for a call-in show or a public meeting, then try call screening and agenda-based caller grouping.
CALL STATUS - Relationships Overnight
| # | From | Type | Duration | Actions | |
|---|---|---|---|---|---|
| - | web:5.7.8.5 host: 12 min |
host | 12 min | Drop | |
| 1 | 707-555-0142 caller: 2 min |
caller | 2 min | ||
Maia: My name is Maia, and I’m calling to ask tonight’s guest how to get started in podcasting. | |||||
| 2 | 818-555-0198 caller: 1 min |
caller | 1 min | ||
Leo: I want to comment on the neighborhood story. This is Leo. | |||||
Simulated calls in a copy of the host-console interface. No production data or phone service is connected.
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A new call has come in and is being Auto-Screened.
The caller is now visible in the queue. Select OK, then watch the (SCREENING) state for five seconds before audio processing begins.
Follow the highlighted step
The console will be fully interactive after you complete the last step.
Take Show Offline
You are about to take this show offline. What should happen to existing live calls?
SMS messages in the console
You’re getting a flood of calls!
Maia’s call dropped and three callers connected immediately. Your five-line queue is now full.
Two additional callers have already heard a busy signal. A busy signal counter is shown at the top of the console. Dropping another caller opens a slot for the next available caller.
Snooze Caller and Ban Caller
Drop All Calls
This will drop all callers from your Host Queue and Call-In Queue. Hosts, Guests, and Callers in the Host Room or a screening room will remain connected.