How Call in Studio Works / FAQ
Why Do I Need a Custom Call-In Number?
Each show or meeting must be assigned at least one custom phone number in order to receive calls from listeners. One number can accept multiple, simultaneous calls, according to the limits you set in settings. This is your phone number assigned specifically to your show or meeting, so callers are directly connected when they dial in (so there is no need for callers to bother with PIN codes).
When your show or meeting is offline and you are not accepting calls, you can optionally select to take voicemails. To configure this, go to My Shows and click on your show/meeting and view the options under 'Offline Action.' The default is set to ‘Busy Signal' which means callers will hear a busy signal if they try to call your call-in number and your show/meeting is offline (busy signals are free; for a full discussion of pricing see our Pricing page).
If you want to accept voicemails, you can change this value to 'Record Voicemail' and callers can record a message which you can access under your show/meeting's configuration page under My Shows, click on your show/meeting, select the 'VMs' option to view/listen/delete voicemails.
You can purchase and assign multiple call-in numbers for one show. Click here to read more.
Couldn't I Use Blog Talk Radio, Skype, or just a regular phone line to take calls?
What Does the Host's Call Management Screen Look Like and How Does It Work?
Question & Help Index
Connecting Show Audio
- How Does It Work?
- How Do You Connect to the Host Line?
- How Do I Connect Call in Studio to ZOOM and Similar Services?
- Where's the Tutorial For Setting Up the Audio?
- Couldn't I Use Blog Talk Radio, Skype, or just a regular phone line to take calls?
- Why Do I Need a Custom Call-In Number?
Managing Your Show
- What Does the Host's Call Management Screen Look Like and How Does It Work?
- Does Call in Studio Support Call Screening? What is Auto-Screening?
- What is the Difference Between a Call-In Line and a Guest Line?
- Can I Put More Than One Caller or Guest On-Air at the Same Time?
- How Do I Host Multiple Shows? Do I Need Multiple Phone Numbers?
- How Do I Manually Sort Calls in the Queue?
- Can I Block or Limit Certain Callers?
- Can I Record My Show or Meeting?
- Can I Customize the Phone Prompts Callers Hear on My Show or Meeting?
- Can I Allow Other Users Access to My Show/Meeting (to Host or Screen Calls)?
- How Do I Authorize Guests, Hosts, or Screeners by Caller ID?
- Multiple Call-in Numbers for One Show or Meeting
- What Is a Call-In (Listen Only) Line?
- WebRTC: Connecting Callers, Screeners, and Hosts Through our Web Interface
- Host Callback Mode: Auto-Connecting the Host Only When Callers Are Present
- Raise/Lower Hand for Callers and Guests on Hold
- Using SMS Queue: How Can I Get More Callers to My Show or Meeting?
- What is Mix-Minus, and Does My Mixer Board Support It (Or: Is there a Mix-Minus Software Solution)?
- Can I Port or Transfer a Number Into or Out of Call in Studio?