How Call in Studio Works / FAQ

Multiple Call-in Numbers for One Show or Meeting

You may purchase multiple call-in numbers and assign them to a single show or meeting. Art Bell, host of Coast to Coast AM was famous for having multiple call-in lines (e.g., for "East of the Rockies," "West of the Rockies," etc.), which you can duplicate with Call in Studio. You can also have a toll-free and local number assigned to your show/meeting, a foreign number and a domestic number, or myriad other configurations.

Enabling multiple call-in numbers will also reveal additional options on your configuration page (go to My Shows and click on your show/meeting name). The 'Call-In #' section will also let you assign as Short Label and line descriptin. The lable must be 4 characters or less. Labels like 'L1' and 'L2' are common uses. The line description must be less than 100 characters to describe the line, which is displayed in some areas on the console.

Finally, a checkbox will allow you to 'Queue Calls by Number Dialed' (otherwise they are grouped together by Room Name).

When calls are grouped together, the label for the number dialed will display in front of the phone number for that call. See below:

When calls are grouped by the Number Dialed, the label for calls in the Call Queue will be grouped by the Short Label (when they are moved to the HOST ROOM or any other queue room, the label will be displayed in front of the caller's number). For example:

Finally, the Max Calls value you select in setup applies to all calls to your show or meeting, regardless of the number dialed. (Max Calls is the maximum number of callers allowed to simultaneously connect to your call-in lines, regardless of the call-in number dialed. When the queue is full, new callers will receive a busy signal until there is room in the queue.)