How Call in Studio Works / FAQ
What is the Difference Between a Call-In Line and a Guest Line?
When setting up your show or meeting, you select how many open lines you wish to have for callers to dial into. While you must buy one phone number from us for callers to call, assigned as either a Call-In line or Call-In (Listen Only) line (for more on listen-only lines, click here), you select how many "virtual lines" you will have open for callers to connect to (the system default is 5 lines, but can be any number from 1 to 35, or up to 225 upon request). Once your select line limit (5 by default) is reached, additional callers will hear a busy signal and will not able to connect to your session.
What if you have a guest calling in and your call-in lines are full? We offer a special guest line that allows a guest to bypass the call-in queue and still connect to your show or meeting. Guest callers are displayed on the call console as guests so they are easily identifiable and do not count against your listener line limit. For this reason, the guest line is protected by a numerical passcode the guest must enter on their telephone keypad (along with your show/meeting number).
Call in Studio provides a global guest line for all customers to use, although if you want a customer phone number for your guest line, you may purchase one under My Phone Numbers and assign it as a guest line to your show or meeting. In addition, a custom guest line bypasses asking the guest to enter your show/meeting number and you have the option to remove the PIN code authorization requirement as well (under your configuration page, go to My Shows click on your show/meeting and then look for the 'Guest Line PIN' option).
Finally, you may authorize a guest by their Caller ID, bypassing the necessity for dialing the guest line and entering a PIN. Click to read about Authoring a Guest by Caller ID.
Does Call in Studio Support Call Screening? What is Auto-Screening?
Can I Put More Than One Caller or Guest On-Air at the Same Time?
Question & Help Index
Connecting Show Audio
- How Does It Work?
- How Do You Connect to the Host Line?
- How Do I Connect Call in Studio to ZOOM and Similar Services?
- Where's the Tutorial For Setting Up the Audio?
- Couldn't I Use Blog Talk Radio, Skype, or just a regular phone line to take calls?
- Why Do I Need a Custom Call-In Number?
Managing Your Show
- What Does the Host's Call Management Screen Look Like and How Does It Work?
- Does Call in Studio Support Call Screening? What is Auto-Screening?
- What is the Difference Between a Call-In Line and a Guest Line?
- Can I Put More Than One Caller or Guest On-Air at the Same Time?
- How Do I Host Multiple Shows? Do I Need Multiple Phone Numbers?
- How Do I Manually Sort Calls in the Queue?
- Can I Block or Limit Certain Callers?
- Can I Record My Show or Meeting?
- Can I Customize the Phone Prompts Callers Hear on My Show or Meeting?
- Can I Allow Other Users Access to My Show/Meeting (to Host or Screen Calls)?
- How Do I Authorize Guests, Hosts, or Screeners by Caller ID?
- Multiple Call-in Numbers for One Show or Meeting
- What Is a Call-In (Listen Only) Line?
- WebRTC: Connecting Callers, Screeners, and Hosts Through our Web Interface
- Host Callback Mode: Auto-Connecting the Host Only When Callers Are Present
- Raise/Lower Hand for Callers and Guests on Hold
- Using SMS Queue: How Can I Get More Callers to My Show or Meeting?
- What is Mix-Minus, and Does My Mixer Board Support It (Or: Is there a Mix-Minus Software Solution)?
- Can I Port or Transfer a Number Into or Out of Call in Studio?